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Home > FAQ

  • What is 4U Transit?
    4U Transit is a wheelchair-accessible transportation service offering safe, reliable rides for medical appointments, errands, special events, airport transfers, and more. We specialize in private-pay services tailored to meet your needs.
  • Who can use your services?
    Our services are available to anyone needing accessible transportation, including individuals with mobility challenges, seniors, and caregivers. We also cater to veterans, medical tourists, and organizations.
  • Are your vehicles wheelchair accessible?
    Yes, all our vehicles are ADA-compliant and equipped with side-entry ramps and securement systems to ensure a safe and comfortable ride.
  • How do I book a ride?
    You can book a ride online through our website or by calling our customer service team. It’s quick, easy, and convenient!
  • What areas do you serve?
    We proudly serve North Shore Long Island, Queens, and surrounding areas, including major airports like JFK, LaGuardia, and MacArthur. If you need transportation outside these areas, contact us for special arrangements.
  • What are your operating hours?
    We operate 24/7 to accommodate your schedule, including early morning or late-night rides. Please book in advance for guaranteed availability.
  • How much does a ride cost?
    Our pricing includes a $50 base fee, $10 per mile, and $20 per hour for wait time (first 15 minutes are free). Contact us for a custom quote for long-distance or specialized trips.
  • Do you provide transportation for events?
    Yes, we offer transportation for special events such as weddings, family gatherings, or community outings. Let us know your specific needs when booking.
  • What safety measures do you have in place?
    Your safety is our priority. All vehicles are regularly inspected, and drivers are trained in emergency protocols and customer care. We also sanitize vehicles after each ride.
  • How do I know my driver is trained?
    All our drivers are professionally trained, certified in ADA compliance, and experienced in assisting passengers with mobility challenges. Your safety and comfort are our top priorities.
  • Can I schedule recurring rides?
    Yes, we offer recurring ride scheduling for regular appointments, such as dialysis or therapy. Contact us to set up a custom schedule.
  • Do you accommodate non-wheelchair passengers?
    Yes, we also provide transportation for non-wheelchair passengers. Let us know your needs when booking, and we’ll ensure a comfortable ride.
  • What happens if my plans change?
    We understand that schedules can change. Please notify us as soon as possible to reschedule your ride or make adjustments.
  • Do you offer airport transfers?
    Yes, we provide accessible transportation to and from JFK, LaGuardia, Newark, and MacArthur airports. We’ll assist with luggage and ensure timely arrivals.
  • How can I contact 4U Transit?
    You can reach us by phone, email, or through our website’s contact form. Our friendly team is ready to assist with bookings and inquiries.
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